kencana69 Privacy Policy
This page describes what we collect when you use kencana69 and how we keep that data protected. We operate within the jurisdictions where local law permits online gaming and sportsbook services. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on football markets (Liga 1, Piala AFF, Champions League) or live-dealer tables, we collect and store specific information about you.
Our platform is built on the principle that your account data and payment history remain separate, encrypted, and accessible only to the teams who need them to process your requests. We do not sell or share your personal information. This policy sets out what kencana69 does with the information you provide.
What We Collect and How We Use It
When you register with kencana69, we collect your full name, email address, phone number, and date of birth. We use these details to verify your identity and confirm your location falls within a supported jurisdiction. Account verification is mandatory before you can deposit or withdraw. We ask for a government-issued ID and, in some cases, a recent utility bill to confirm your residential address.
We record all deposits and withdrawals you make through your chosen payment method. If you use DANA, we store transaction references and timestamps. The same applies to e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, or e-wallet. We do not store your full payment credentials; the payment processor retains that data.
When you place bets on football matches, live-dealer tables, or esports markets, we record your stake, odds, and settlement outcome. This is necessary to calculate your account balance and resolve disputes. We use aggregated (non-personal) betting data to improve our platform's speed and stability, but we do not share individual betting histories with third parties.
Third-Party Processors
Our servers may sit outside your jurisdiction. We use data processors in Singapore, Malaysia, and Australia to handle payment reconciliation, account verification (KYC compliance), and fraud detection. These processors are bound by data protection agreements and may not use your information for their own purposes.
Payment networks (Visa, Mastercard, local bank gateways) access only the minimum data needed to process your transaction. kencana69 does not have access to your card number or bank credentials after the transaction completes.
Your Rights on kencana69
You may request a copy of all personal data we hold about you. You may also request correction or deletion, except where we are legally required to retain data (tax compliance, fraud investigation, or settlement disputes). Contact us at [email protected] with "Data Request" in the subject line. We respond within 14 days.
If you believe we have misused your data, you may lodge a complaint with your local data protection authority. Services available where local law permits also means data protection rights vary by jurisdiction.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences (such as language or default sport display). These are session cookies (cleared when you close your browser) and persistent cookies (valid for 30 days). We do not use cookies to track your behaviour outside kencana69. Third-party analytics (Google Analytics) may set cookies, but they do not access your account or payment data.
Updates and Contact
We may update this policy if law changes or we add new features. Changes take effect 30 days after we publish them. Continued use of kencana69 after the update date means you accept the new terms.
If you have questions about how we handle your data, or if you believe your account has been compromised, contact our support team at [email protected]We respond to all data inquiries within 7 business days.
This privacy policy applies to all users of kencana69, regardless of whether you access live-dealer tables, place football wagers during the Idul Fitri and Idul Adha holidays, or use our mobile app in Jakarta, Surabaya, Bandung, or other supported regions. Your privacy and security are our responsibility.